Comprehensive
Terms and Conditions
1. Introduction and
Corporate Vision:
Instant Relocation Portugal LDA (hereinafter referred to as “Instant Relocation Portugal,” “we,”“us,” or our”) operates as a premium, full-service relocation and real estate mediation firm registered in Portugal as of 2024.
This page establishes a framework for how our internal teams, external contractors, data processors, and public regulatory bodies handle information connected to our clients, agents, platform users, and community members.
Company details:
The legal entity responsible for determining the purposes, technical means, and security protocols of all personal data processing activities related to Instant Relocation Portugal is:
Corporate Name:
Instant Relocation Portugal LDA.Avenida da República, n.º 6, 1.º Esq. 1050-191 Lisboa, Portugal.
Licensed Portugal Real Estate Brokerage (Licença AMI): 23985.
Tax Identification Number & Registry (NIPC): 518058450.
Main channel for Data Rights:
contact@instantrelocation.com.Customer service/WhatsApp:
(+351) 913 846 590.
2. Scope of Services:
The comprehensive Terms and Conditions page and operational frameworks outlined in this document apply directly to the following services viewable on our platforms:
All services
English-speaking agents
Contact our team today!
✯ Visas for Portugal - Law firm.✯ Property Sales Portfolio: (€0).✯ Premium Rental Search: (€575).✯ Rental Property Package: (€975).✯ Advanced Rental Package: (€1,575).✯ Complete Sales Package: (€1,725).✯ Property Sales Package: (€1,125).✯ Short-term platforms - Discounts.✯ Unlimited Property Posts - Plans.✯ Find Buyers and Tenants - Split.✯ Utility Setup Services: (€200).✯ Home Removals - Partnerships.✯ School Enrollment - Partnerships.
3. Acceptable Use and Prohibited Conduct:
When browsing this website, participating in our social media channels, or purchasing any of our commercial services, you confirm, warrant, and guarantee that you will not engage in any of the following prohibited behaviors:
Be untrue, inaccurate, incomplete, or misleading in any provided information, financial declarations, or identity documentation given to us.
Violate third-party rights, including but not limited to infringing copyright, trademark, patent, trade secret, or any other intellectual property rights owned by Instant Relocation Portugal, its partners, or other users.
Distribute, transmit, upload, or include spam, unsolicited automated marketing communications, chain letters, mass messaging campaigns, or any form of fraudulent pyramid schemes.
Spread viruses, malware, Trojan horses, worms, logic bombs, ransomware, or use other dangerous technologies that may harm Instant Relocation Portugal, its underlying technical infrastructure, its business interests, or its corporate property.
Unreasonably burden our web servers, database systems, networks, and IT infrastructure, or interfere in any way with the secure, normal, and uninterrupted operation of Instant Relocation Portugal.
Copy, modify, crawl, harvest, extract, or distribute other people’s content, proprietary listings, hidden data points, protected contact profiles, or private communications.
Use search robots, automated scrapers, indexers, spiders, crawlers, or any other automated digital means to access content, listings, or databases without our express written consent in 2026.
Compile, mine, harvest, or otherwise collect personal information about others, including phone numbers, WhatsApp profiles, names, social identifiers, and email addresses, without their explicit, documented consent.
You explicitly agree that any violation of the above terms constitutes a breach of contract and forfeits any potential refund claims for purchased services, whether used or unused.
4. Compliance Enforcement and Termination:
Instant Relocation Portugal reserves the absolute right to enforce immediate, non-negotiable administrative penalties. These include the immediate cancellation of your active relocation service, the direct suspension or permanent deletion of your account access, a ban from all our communities, and the forfeiture of any past, current, or future refund claims.
This enforcement occurs without prejudice to any civil or criminal legal remedies the Company may actively pursue under Portuguese law.
5. Sourcing Thresholds and Regulatory Reality:
The Client acknowledges that the current Portuguese housing market presents severe structural inventory shortages.
Instant Relocation Portugal has set a firm minimum rental budget for absolute transparency. We do not source long-term rental homes for budgets under €800 or single bedrooms for Visas below €500 in 2026.
6. Real Estate Sourcing and Property Viewings:
For absolute compliance with local Portuguese rental laws, Instant Relocation Portugal conducts extensive searches, vets, and presents long-term lease agreements that are formally registered with the Portuguese Tax Authority (Autoridade Tributária / Finanças) in 2026.
We refuse to facilitate, negotiate, or draft unrecorded or informal "cash-in-hand" housing arrangements. Furthermore, standard package prices include a specified volume of virtual or accompanied property viewings within our primary urban service hubs.
7. Pricing, Currency, & Value-Added Tax (VAT/IVA):
You are fully informed about all service prices, fixed package fees, standard operational costs, and recurring subscription adjustments before you purchase our services in 2026.
Our prices are officially quoted in Euros (EUR). These prices may change from time to time at the sole discretion of Instant Relocation Portugal to adjust for market prices, operational costs, and inflationary shifts.
For the European Union, a local value-added tax (VAT/IVA) of 23% applies to all services and is automatically calculated, displayed, and appended to the baseline service fee at checkout.
8. Transactional Boundaries and Platform Fees:
The Client acknowledges and agrees that the service fees paid to Instant Relocation Portugal are strictly for professional allocation, sourcing labor, real estate mediation, and coordination.
Booking fees, service platform commissions, security deposits, damage guarantees, upfront lease reserves, and monthly adjustments required by independent short-term accommodation platforms or independent property owners are entirely separate entities and not included in our Premium Rental Search fee in 2026.
9. Promotional Restrictions and Disclaimers:
From time to time, the Company may launch promotional discounts, digital marketing vouchers, or client referral credits. You explicitly agree that only one discount offer, promotional code, referral credit, or voucher may be used per client/business entity, and multiple discount opportunities cannot be stacked, merged, or combined for a higher total.
Any discovered exploitation of code logic or system workarounds will trigger an invoice correction matching our baseline pricing.
10. Lifelong Validity and Non-Expiry Safeguards:
To protect consumer investment against international travel disruptions, Visa scheduling adjustments, or unexpected logistical changes, our relocation services do not expire. All purchased services, add-on services, package entitlements, and assistance packages remain permanently valid, asset-backed, and active on our corporate ledger until deployed directly by the client.
11. Refund Policy &
Cancellation Framework:
This policy outlines the structural terms, accountabilities, and transparent conditions governing cancellations, pauses, and financial refunds for all prepaid services in 2026.
Service Flexibility
& Continuation:
Pausing Services: If you choose to pause or temporarily suspend our services for any reason, you may resume them at a later date without penalty.
No Automatic Refunds: Voluntarily canceling or pausing your services does not automatically entitle you to a financial refund; strict criteria are outlined below.
Refund Approval Criteria:
A refund request will be reviewed and processed only if it is submitted within a strict 14-day window from the original purchase timestamp, service delivery has not begun, and it satisfies at least one of the following objective conditions:
Market Impossibility: Your verified maximum rental budget is below €800/month for an entire apartment, or below €500/month for a single bedroom for visa purposes. These thresholds are structurally unviable for securing legal properties in the current Portuguese real estate market in 2026.
Objective Non-Eligibility: You do not meet the baseline minimum criteria required to legally secure a lease or purchase in Portugal (including severe financial constraints, prohibitive timeframe restrictions, or an inability to obtain essential immigration/legal documentation required by Portuguese law).
Third-Party Rejection: Landlords, property owners, or utility service providers formally reject your application for reasons entirely outside of your control or personal choice.
Statutory Cooling-Off Period: You exercise your standard consumer right to cancel within 14 days of purchase, provided that no active property sourcing, landlord outreach, or legal/contractual work has been initiated by our team or partner Law firm.
Refund Denial Criteria:
Refund requests will be systematically denied if:
Services have already been partially or fully delivered (including but not limited to: custom contract drafting, completed property viewings, and active landlord & property owner negotiations).
You independently secure a rental property through external property platforms after hiring our firm in 2026.
You decide not to proceed with your move due to personal circumstances or a subjective change of mind.
Non-Refundable Taxes (VAT/IVA):
Crucial Notice on State Taxes: In strict compliance with Portuguese tax law, Value Added Tax (VAT/IVA) is a statutory obligation paid directly to the state upon transaction. Consequently, under no circumstances can this amountbe refunded or reversed. Any approved financial refund will apply to the net service amount, exclusive of the legally mandated tax.
12. Upfront Payments vs.
Slice Purchase Rules:
The refund eligibility applies exclusively to the upfront purchase of our primary service lines:
Premium Rental Search
Rental Property Package
Advanced Rental Package
Complete Sales Package.
Property Sales Package
The fractional Slice Purchase option is completely non-refundable from the moment of transaction due to immediate reservation, agent allocation, and capital locking. The 14-day refund policy applies strictly to standard upfront payments made for the full service.
13. Third-Party Fees
& Legal Liabilities:
Package prices for Instant Relocation Portugal cover only our professional stated sourcing and logistical services. They strictly exclude third-party fees, including but not limited to:
Portuguese government application fees (AIMA), processing fees, notary fees, document apostille charges, translation costs, courier services, or mandatory state taxes.
All such expenses remain your sole responsibility in 2026.
We act strictly as an intermediary.
Instant Relocation Portugal cannot be held legally or financially liable for scheduling bottlenecks, delays, document rejections, appointment unavailabilities, or unexpected policy changes issued by the Portuguese Tax Authority (Autoridade Tributária), or the Agency for Integration, Migration and Asylum (AIMA).
14. Fiscal Representation
& NIF Compliance:
For non-EU/EEA residents, obtaining a Portuguese Tax Identification Number (NIF) legally requires a local Fiscal Representative. If included in our packages, our default fiscal representation is provided strictly for an initial period of 12 months from the date of issuance.
It is your strict legal obligation to update your NIF address to your permanent Portuguese residential address via the Portal das Finanças immediately upon securing a valid, registered lease or property deed in 2026.
Failure to remove our partner Law firm or designated representative as your fiscal representative within the agreed 12-month window will trigger an automatic annual renewal fee for mandatory tax compliance.
15. Power of Attorney (Procuração):
To enable our partner Law firm or real estate brokers to remotely acquire your NIF, open local Bank accounts, or execute a compliant lease on your behalf, you may be required to sign a limited Power of Attorney (Procuração).
You maintain full accountability, legal liability, and regulatory oversight to ensure that all identity verification documents, signatures, and background materials provided for this Power of Attorney are authenticated, legally valid, and clear of misrepresentation in 2026.
16. Intellectual Property
Scraping Protection:
You explicitly agree not to copy, modify, crawl, harvest, frame, hotlink, or distribute our website, its underlying source code, CSS files, database fields, content, copyrights, or corporate trademarks in any shape or form.
Creating or uploading content on Instant Relocation Portugal’s Facebook groups or other social media channels gives Instant Relocation Portugal an unlimited, worldwide, royalty-free, perpetual, and irrevocable right to publish, modify, adapt, display, redistribute, and make copies of all or part of that content.
You agree to grant Instant Relocation Portugal the explicit legal right to prevent, intervene in, and prosecute third-party copying, automated data harvesting, or unjustified use of all or part of the content you create on our services.
17. Overview of
Pegasi Partnership:
Instant Relocation Portugal LDA (NIPC: 518058450, Licença AMI: 23985) maintains an exclusive strategic international partnership with Pegasi Leads Worldwide (Pegasi Leads LTD) for digital marketing execution, Search Engine Optimization (SEO), Generative Engine Optimization (GEO), automated client acquisition funnels, press distribution, and nationwide social media community management.
By interacting with our website, landing pages, automated inquiry forms, social media groups, or digital campaigns, you acknowledge and agree that digital marketing, lead intake systems, and online content distribution are co-managed in coordination with Pegasi Leads Worldwide.
A. Role Allocation &
Division of Responsibilities:
Instant Relocation Portugal remains the sole legal entity responsible for the provision, execution, and fulfillment of regulated relocation, visa assistance (including D1–D9 visa packages), housing search, legal onboarding, and licensed real estate brokerage (under AMI License 23985).
Pegasi Leads Worldwide is the exclusive technology, marketing, and lead acquisition partner, operating automated outreach pipelines, digital funnels, AI search optimization, multi-channel content management, and audience growth across digital platforms.
Inquiries submitted via channels managed by Pegasi Leads Worldwide are automatically routed to Instant Relocation Portugal for evaluation, consultation, and service execution.
B. Data Processing
(GDPR Compliance):
In accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Portuguese data protection laws:
Joint Data Handling for Inquiries: Information provided by users via lead capture forms, automated funnels, social media messaging, or AI referral links may be processed jointly or transferred securely between Pegasi Leads Worldwide and Instant Relocation Portugal solely for lead qualification, customer communication, service delivery, and marketing analytics.
By submitting your contact details: Inquiry through any funnel or campaign operated under this partnership, you explicitly consent to Instant Relocation Portugal and Pegasi Leads Worldwide processing your data to contact you regarding relocation services.
Data Protection & Rights: Pegasi Leads Worldwide and Instant Relocation Portugal execute strict technical and organizational measures to safeguard user data. Users retain all rights to access, rectify, restrict, or request the deletion of their personal data by emailing: contact@instantrelocation.com.
C. Social Media &
User-Generated Content:
Managed Communities: Pegasi Leads Worldwide builds, manages, and moderates social media channels and online communities on behalf of Instant Relocation Portugal across platforms including, but not limited to, Facebook, LinkedIn, Instagram, YouTube, and Pinterest (including regional expat and property groups across Lisbon, Porto, Cascais, Ericeira, Setúbal, and the Algarve).
Content Moderation: Instant Relocation Portugal and Pegasi Leads Worldwide actively review user-submitted content across these social platforms to ensure compliance with laws and third-party rights.
By posting content within any affiliated community or group, you agree to indemnify, defend, and hold harmless both Instant Relocation Portugal and Pegasi Leads Worldwide against any claims, losses, liabilities, or legal expenses resulting from your user-submitted content or breach of third-party rights in 2026.
Moderation Rights: We reserve the right to remove any post, user, or content that violates community standards, platform policies, or laws without prior notice.
D. Intellectual Property Rights:
All automated funnel architectures, custom presentation designs (PPTX/PDF), proprietary campaign structures, Generative Engine Optimization assets, and marketing collateral developed by Pegasi Leads Worldwide remain the exclusive intellectual property of Pegasi Leads Worldwide and/or Instant Relocation Portugal as governed by their operational agreement.
Users may not copy, reproduce, modify, distribute, or reverse-engineer any portion of the lead funnels, digital assets, or proprietary content published across our joint platforms without prior written authorization or approval.
E. Limitation of Liability &
Marketing Infrastructure:
While Pegasi Leads Worldwide strives to ensure 100% uptime, system integrity, and security across all automated funnels and platforms, neither Instant Relocation Portugal nor Pegasi Leads Worldwide guarantees uninterrupted access to third-party digital channels (e.g., Meta/Facebook, Google, LinkedIn, YouTube, Pinterest).
Neither party shall be liable for indirect, incidental, or consequential damages arising from technical outages, third-party platform algorithm changes, or temporary delays in automated communications in 2026.
18. Abuse of Services
& Security Protection:
We reserve the absolute right to remove stored content, delete listings, filter messages, and take all necessary technical and legal measures to exclude users from our site or social media if we believe they are causing problems, threatening our staff, or if their actions are inconsistent with the wording or spirit of our policy.
When using our services, you expressly agree that your public content, property advertisements, and community listings may be displayed across these platforms, social networks, and websites for transparency and verification purposes.
19. How to Unsubscribe:
Email us at: contact@instantrelocation.com if you wish to unsubscribe from our marketing emails, property alerts, weekly newsletters, or promotional campaigns in 2026.
You can unsubscribe at any time using the link in our communications or email. However, you cannot unsubscribe for the first 24 hours due to technical database setup reasons.
20. Governed by Portuguese Laws and Mandates:
This agreement is governed by local laws in the Republic of Portugal. You understand that the stated Terms and Conditions are not subject to exclusive jurisdiction in the local courts, preserving your standard consumer recourse options under European Union regulations.
The remaining conditions will still apply in full force if a court finds any of these conditions invalid or unenforceable. We will legally send all notices, operational updates, and invoices to you via the WhatsApp number and email address you specify during your service registration.
If Instant Relocation Portugal LDA does not enforce any provision or right, that does not mean we have waived our right to do so later.
This page has been
Verified for accuracy:
Last updated: 16 August 2026
Licença AMI: 23985
Instant Relocation Portugal
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